If you have a query related to our products, services or policies please go through our FAQ section, where you will find answers to the most common questions asked by our customers. Hopefully, you will find the answer to your query, but if you don't, please contact our customer service to seek an assistance . Here came with some contact way for you to approach us for potential cooperation at mutual benefits.

Customer Service

For any questions regarding to order status and other after-sales support, Please log in your account and submit a Customer Service ticket. We normally respond to all tickets within 1 working day to help you solve the problem。

Or you can send a email to [email protected] for a customer service specialist to help you out as well .

China office :
Room 604 -607, Unit two, building 4，1st Huarun trail Bay garden View Hai Xuan,
Xia Chung, Daya Bay,
Huizhou Guangdong 516082
China

Email:ebikpro@ebikpro.com

Hours of Operations: Monday - Friday, 9:00 AM - 6:00 PM UTC+8

We are thrilled to announce the launch of our company's WhatsApp service number, providing a new avenue for communication between our valued customers and us.

Below is the way to quickly add us:

Scan with your camera in WhatsApp: