Our standard office hour is from 9:00 to 18:30 HKT/GMT+8 (lunch break between 12:00 and 13:30), Monday through Saturday except public and statutory holidays observed in Hong Kong.

The most efficient way to communicate with our customer service team is to send an email to [email protected],  or submit a ticket in your account , the procedure is as below :

Step 1. Sign in to your ebikpro.com account.

Step 2. Click my tickets , then Click view details.

Step 3.  Enter your question in the dialog box.

Step 4.  Within 24 hours, you will receive the answer to your question from our customer service team .

The other way to reach us is to send an email to [email protected] . Please avoid sending duplicate requests as it will only increase our workload and slow down responses to you.

We understand the importance of taking care of your questions in the most efficient manner and our dedicated customer sevice team will answer your request with a reply within 24 hours.