eBike Accessories
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Item specifics
Product Description
Shipment
1) WORLDWIDE SHIPPING. (Except some countries and APO/FPO)
2) Orders processed timely after the payment verification.
3) We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
4) The images shown are not the actual item and are for your reference only.
5) SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
6) If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
7) Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.
Return/Refund
1) You have 7 days to contact us and 30 days to return it from the date that it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half.
2) All returned items MUST BE in the original packaging and you MUST Provide us with the shipping tracking number, specific reason for the return, and your po#.
3) We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from officematics. OR, you may choose to have a replacement.
Guarantee
1) 18 months Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
2) Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.
3) You agree to all of the above-listed policies upon ordering on officematics!
Contact us
- We do our best to value every
customer a 5-star positive officematics experience by working hard and professional.
- We also provide accurate information for our products, prompt communication and reasonable and fair price (the balance between price and quality) to our customers.
- We are welcome and happy if you have any issues, problems or suggestions.
- Please feel free to email us.If there is no response after contacting us several times, please check your email spam folder.
- Please DO NOT Leave us Neutral or Negative Feedback without contacting us in advance.
- We will do our best to help you to resolve your problems.
- We reply any email messages within 1 business / working days;
- Our Business hours: Mon-Fri 9:00-18:00, UTC/GMT +8 hours
Payment
1) We accept Paypal, Credit Card or Debit Card Payment, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2) Payment must be made within 3 days of order.
3) If you can't checkout immediately after auction close, please wait for a few minutes and retry
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