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About Shipment:

1. Except for holidays, we promise that the goods will be issued within 1-3 days after payment confirmation. 2. We will arrange delivery according to the seller's order information and shipping method. 3. If you need to change the shipping method and other information, please provide it within 24 hours. 4. The shipping time of the order is provided by the carrier, sometimes it will be longer than we promised, especially during our Chinese holiday, there is a delay, please understand. 5. If you want to receive the package faster, you can choose Ebikpro worry-free standard DHL EMS and other shipping methods.

About return and refund:

1. If you receive a serious damage to the goods or other quality problems, please contact us within 3 days and return it within 30 days. If you own this item for more than 7 days, it will be considered used and we will not refund or replace your item. with no exceptions! Freight costs are borne by both buyers and sellers. Note: Return does not include physical damage caused by misuse or improper installation of parts or any product under abnormal operating conditions. 2. All returned items must use the original packaging, and you must provide us with a shipping tracking number, the specific reason for the return, and your item. 3. After the seller cancels the transaction with Ebikpro, we will return all of your winning bid after receiving the original item and the packaging including all components and accessories. Or, you can choose to replace.

About feedback:

1. We maintain a high standard of excellence and strive for 100% customer satisfaction! 2. Feedback is very important to us. If positive positive feedback is received, we will also provide the same feedback. 3. We ask you to contact us immediately before giving us neutral or negative feedback so that we can resolve your issue satisfactorily We can also provide various car keys and transponder chips for different car brands. If you are interested in any kind of product, please feel free to contact me. For more products, please contact me and I will give you the best quotation